Frameworks applied to frontline role

As we think about roles and jobs in the organisation, we consider what they will look like when viewed through the lenses of our frameworks. If you are unfamiliar with our frameworks or our approach to knowledge, skill and will, please see our earlier posts on this, specifically this one titled: Knowledge, Skill and Will - Applying Our Framework to Employee and Talent Development

At high level, the job role will be framed along the lines of the questions below: 

So taking an example of a frontline sales, service and relationship management role, the implication for an integrated development proposition will look like what is shown below:


If you have any questions or wish to explore how any of these can add value to your learning, talent and culture development agenda, contact us, will be happy to have a conversation.  

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